RNN Group Appoints Two New Executives, Continues Strategic Growth
Atlanta, GA, March 15, 2018 – RNN Group, the leading provider of centralized verified asset procurement and monitoring solutions, recently announced the appointment of two key executives. The company has hired William Linares as Chief Operations Officer and Callen Hawthorne as VP of Client Success Strategy. Both appointees bring with them years of client-side expertise that will help RNN create more differentiation and ultimately, better understand the needs of its end customers.
Linares has been in the consumer financial industry for 14 years. He started his career as a collections phone agent and went on to become the Director of Operations at a multi-state collection law firm. He has worked both the consumer and lender side of the industry and has a clear understanding of regulations and consumer trends. Linares brings a very detailed understanding of the collection law firm environment, including security and compliance, call centers, collections, operations and client management.
Linares joined the team after seeing the value and opportunities RNN was providing to its clients. He said, “RNN is changing a stale industry in a significant way. They understand their customers’ pain points and apply that industry knowledge to really help drive liquidations. I’m thrilled to join such a dynamic team.”
Hawthorne brings with her seven years of collection industry experience. Previously at Resurgent Capital Services, she worked in various client-facing roles, starting her journey in the Transaction Support department and then moving to Process Management. Before coming to RNN, Hawthorne was working as a Legal Performance Director, managing the legal risk in her states and driving liquidations on the Resurgent portfolios. Her attorney network management experience from the collection law firm client perspective will enable RNN to further broaden its understanding of customer pain points while also helping RNN create product roadmaps to meet the ever-changing needs of those customers.
A former client of RNN Group, Hawthorne comes to the company with hands-on, vendor-side experience. Talking about her new role, she said, “This is an exciting time to come to RNN. Through its VAST® monitoring system, RNN is the only provider that can aggregate all marketplace data and verification models to significantly improve client portfolio liquidation. I look forward to leveraging my experience when collaborating with RNN originator, debt buyer and law firm customers to create solutions that help them increase efficiencies and ROI.”
Speaking on the appointments, Donna Weaver, President of RNN Group, said, “I am excited to welcome Will and Callen to RNN. They bring with them decades of experience and knowledge of not only our clients’ internal operations but also their objectives and the struggles they go through on a daily basis. It is our goal at RNN Group to understand our customers better than any other team in the industry, and to build partnerships with those customers that enable them to double their profits and revenues. We are honored to have former users of our service join our team and excited to continue to build products and solutions that make us a trusted partner.”
RNN Group has also made strategic investments to expand capabilities in data analytics and multi-state law firm operations, deepening the company’s client-side expertise. RNN’s solutions were built together with collection law firms, loan originators and PCAs to drive profit, revenue and strengthen overall compliance. The RNN model offers the first liquidation solution to deliver control, consistency and visibility across a national portfolio.
