Frequently Asked Questions


Why did you call my employer?

Companies ask RNN Group to help them update customer files, and validate the consumers contact and employment information is accurate and complete. We perform these services for the financial institutions, legal firms, and government agencies.

How can I talk to someone about the nature of your call?

There are two ways to contact us, call our main number at (866) 466-5996 or you can also email us at fastresponse@rnngroup.com.

Why is RNN Group is showing up on my credit bureau report?

RNN Group is providing employment verification services for a company that you currently have an account with. This company has provided us permission to confirm employment information such as your full or part-time status and employer’s office location. A soft credit bureau inquiry can be a good resource to complete this verification. If you’d like additional information regarding this process, please contact our main number at (866) 466-5996 or fastresponse@rnngroup.com.

Please note: A soft credit bureau inquiry does NOT affect your credit score and is only visible to you.